Jacques Whitford is committed to providing exceptional service to our clients. We believe that quality is a basic principle and that quality management is an integral part of everything we do.

Our goals are to:

• Meet client requirements and uphold our professionalstandards.
• Conduct our business with integrity providing excellence in environmental, engineering, scientific and planning solutions for the mutual benefit of our clients, suppliers, employees and shareholders.
• Foster a culture in which all employees are committed to integrating quality into all activities.

We will:

• Take a systematic approach to quality management designed to ensure compliance with requirements and to achieve continual improvement.
• Involve employees at all levels of the organization in quality commitments.
• Set targets for quality improvement.
• Review service performance regularly, evaluate client feedback and communicate results to employees.
• Ensure that this policy remains relevant.