Jacques Whitford is committed to providing exceptional service to our clients. We believe that quality is a basic business principle, and that quality management is an integral part of every project.

Our goals are to:

• Meet client requirements and strive to exceed their expectations.
• Conduct our business with integrity, providing excellence in engineering, environmental, and earth sciences consulting for the mutual benefit of our clients, suppliers, employees, and shareholders.
• Foster a culture in which all employees share this commitment.

We will:

• Take a systematic approach to quality management that is designed to ensure compliance with requirements, and to achieve continual improvement.
• Involve employees at all levels of the organization in quality management.
• Provide resources and training to meet our quality commitments.
• Set targets for quality improvement.
• Review performance regularly, evaluate performance information, and communicate performance to all employees.
• Ensure that this policy remains relevant.